Delivery

Privacy Policy
The following privacy statement explains how your personal information will be handled when you use our website or have any other form of communication such as email, telephone or post.

What information does Stella Seven collect about you?
Stella Seven collects personal information from you when you provide it to us directly, register with us via our website or place an order for products or services. Details that we collect include:

• Information about you and your company when you register for an account with us. This may include your name and contact details and your company name and company details.
• Billing and delivery information, if you make a purchase from us for a product or service.

How does Stella Seven use your personal information?
Depending on how you use our website, your interactions with us, and the permissions you give us, we may use your personal information for the following purposes:

• To process your order of our products or services.
• To manage your online account.
• To provide you with support for our products and services.
• To maintain, improve and monitor our website.
• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
• To comply with our legal and regulatory obligations.
• We will not share your personal information with any third parties for marketing purposes.
• We do not store any credit/debit card information or bank account details. Payment is processed through a third party gateway on a per order basis. To view the Secure Trading privacy policy click here.

Who does Stella Seven share my personal information with?
Stella Seven needs to share information with certain selected third parties in order to operate our business:

• We provide information to third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies).
• Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority.
• We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.
• In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.

Stella Seven may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Stella Seven, our customers, employees or the public, or where we are otherwise legally permitted to do so.

Where does Stella Seven store my personal information, and how long for?
We keep your data safely and securely for as long as we need it for the purposes set out above. We may also keep a record of correspondence with you for as long as is necessary to protect us from a legal claim.

Where we no longer have a need to keep your information or you request for erasure, we will delete your personal data. When you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

What does Stella Seven do to protect my personal information?
In order to ensure the security and protection of your personal details, we use the following methods:

• 128 bit Secure Sockets Layer (SSL) encryption, which guarantees a safe and secure connection.
• Your Stella Seven account information is password-protected so that only you have access to your personal information.  We recommend that you do not share your password with anyone else. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.

How does Stella Seven use my personal information for marketing?
If you opt-in during your account registration and purchase, Stella Seven may send you emails, call or text you regarding the products and services sold via www.stellaseven.com.

If you no longer want to hear from us, at any time you can email us at: sales at stelleseven.com

How can I access, update or delete my personal information?
If you have a query regarding your personal information please contact us using the form here.

Under UK data protection law, you have the right to access, update and delete your personal information. Stella Seven will comply with any requests to exercise these rights in accordance with applicable law. There are limitations to these rights, and there may be circumstances where we are not able to comply with your request.

Cookies
Stella Seven uses cookies and similar technologies to provide the functionality of our website, improve the website, and to personalise the website.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

Contact Us
For questions regarding this privacy notice or how we use your personal data, please click here  to see our options of how to get in touch.

You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information.

Updates to this Privacy Statement
We may update our Privacy Policy in compliance with new laws and regulations. This webpage will be kept up to date with our latest Privacy Policy. This policy was last updated on 24th May 2018.